i-Synergy Hosting Ltd is committed to maintaining the privacy and confidentiality of personal information that either we collect from you, or that you provide to us. This Privacy Statement applies to personal information and other information collected from or about:
By providing your personal information to i-Synergy Hoting in the ways described in this Privacy Statement, you:
i-Synergy Hosting is responsible for the processing of the Personal Information it collects, or receives from its customers within the EU, and subsequently transfers to a third party acting as an agent on its behalf. i-Synergy Hosting shall comply with the GDPR principles for all onward transfers of personal data from the EU where that is necessary.
i-Synergy Hosting is primarily responsible for providing its customers with hosting infrastructure. We therefore have limited knowledge of the data that our customers process via the hosting infrastructure. i-Synergy Hosting only processes hosted data in accordance with the customer’s instructions. Therefore our Services are provided for the terms of GDPR as a processor of hosted data. The customer is a controller.
i-Synergy Hosting cannot provide legal advice to customers. The GDPR refers to encryption as a method of minimising data loss. It is up to our customers to determine their interpretation of the legislation.
We are committed to helping our customers protect the security and privacy of information stored or transferred using our services. We provide our services at the direction of our customers.
It is important for our customers to understand and distinguish between security measures that we implement and operate on the our supported infrastructure and security measures that our customers need to implement and operate to protect their own data and to comply with specific privacy and security laws and regulations applicable to them.
We provide our services at the direction of our customers, but we have no knowledge of the data (including any personal data) that our customers store or otherwise process when using our services. Customers retain full ownership and custody of their data and are in control of the entire lifecycle of their hosted data and how such data is classified, accessed, exchanged or otherwise processed when using our services.
With this in mind, our customers remain responsible for any personal information that customers collect and process. Customers must take all reasonable steps to protect the hosted data and to comply with laws and regulations as they may apply to the hosted data and the customer. Such reasonable steps would include the customer’s encryption of personal or any regulated data.
We will process Customer Data which may include personal data, only to the extent and in such a manner as is necessary to provide the Services under the Agreement or as otherwise instructed by Customer from time to time.
There may be times when i-Synergy Hosting may need to share personal data across its entities to support our customers and employees in the provision of services. The EU regulations on data protection (for example, the General Data Protection Regulation) require i-Synergy Hosting to have in place an appropriate method to legitimise any cross border transfer of personal data.
You may provide Personal Information when you: (i) access our website and/or cloud service, (ii) request, purchase and use the Services, (iii) communicate with us via phone calls, chat, email, web forms, social media and other methods of communication, (iv) subscribe to our marketing material, (v) apply for a job, (vi) provide services to us. We may also ask you for information when you report a problem with our site or the services you have purchased.
Information we collect about you and your device via automated means. Each time you visit our website or read our emails, we may automatically collect information about you via cookies, web beacons and other similar technologies, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
We may use pixel tags and cookies in any of our marketing emails so that we can track your interaction with those messages, such as when you open the email or click a URL link that’s embedded within them. When recipients click on one of those URLs, they pass through a separate web server before arriving at the destination page on our website. We use tools like pixel tags and cookies so that we can determine interest in particular topics and measure and improve the effectiveness of our communications.
We may receive certain information that’s stored or processed by third parties, such as the social media sites Facebook®, Twitter® and LinkedIn® when you interact with us through these social media platforms. We may include social media features - such as the Facebook “Like” button - and widgets - such as the “share this” button. These features may collect your IP address as well as details of the pages you are visiting on our website. Social media features and widgets are either hosted by a third party or hosted by us. Each social media platform may have a privacy statement that specifically governs its use of social media features. Our website may feature bulletin boards, blogs or forums. Any Personal Information that you choose to submit via such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Our website or services may be co-branded and offered in conjunction with another company. If you use such website or Services, both i-Synergy Hosting and the other company may receive the Personal Information that’s collected via that co-branded website or Service. The company whose privacy statement is displayed on a co-branded website will be responsible for Personal Information collected on such a website.
In order to provide the Services and improve, we may engage the services of third-party vendors, such as referral partners, recruiters, and analytics partners. In the process of supplying services to us, these third-party vendors may need to collect Personal Information about you; such information may include your name, email address and online activity to measure certain pages or campaigns.
Contact Information includes your name, company name, job title, telephone numbers, postal addresses, email addresses, or other addresses at which you receive communications from or on behalf of i-Synergy Hosting (“Contact Information”). When you are expressing an interest in obtaining additional information about the Services or signing up to use the Services, i-Synergy Hosting requires that you provide contact information (“Required Contact Information”). Transactional Information includes information about the Services you use, and how you interact with us and the Services (for example through email, customer portal, or phone).
Billing Information includes financial qualification and billing information, such as billing name and address. Future ways we may be able to accept payments, could then also include a credit card number, including card security number and credit card date of expiration.
Optional Information includes your company’s annual revenues, number of employees, industry or similar information that helps us tailor our Services to you. Please note, that Optional Information is information that you do not have to provide unless otherwise agreed between us.
Information Collected by Automated Means includes information that i-Synergy Hosting collects through commonly used information-gathering tools, such as cookies and web beacons. Such information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and your activities on our website (such as the web pages viewed and the links clicked, number of visits, access time, device ID or other unique identifier, domain name, screen views, language information, device name and model, and operating system type), the URL of the site from which you came and the site to which you are going when you leave our site, your computer operating system, and mobile device operating system (if you are accessing our website using a mobile device).
We will not intentionally collect or maintain, and do not want you to provide, any sensitive information, such as your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.
The personal data that we collect from you will be stored on our servers inside the UK.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Specifically, your personal data will be stored in accordance with the Payment Card Industry Data Security Standard.
Unless otherwise stated herein, we use your information for providing you with the Services that you have requested from us, as referred below:
We use your Contact Information to get in touch with you. Here are some examples of reasons why we might contact you to: communicate with you about your orders or the Services you use; conduct surveys; send you announcements about Services we feel you may be interested in; notify you about upcoming events; administer surveys, promotional activities or events sponsored by us or our business partners;
To allow you to participate in interactive features of our service, when you choose to do so.
For marketing purposes. We use your Contact Information to recommend products and services that might be of interest to you, to send you marketing and advertising messages such as newsletters, announcements, or special offers. To provide you with marketing communications is not essential for the maintenance or existence of the legal relationship we may have with you at a certain point; thus, you may opt-out from receiving such communications. Your decision to opt-out from our marketing communications will not affect your ability to continue receiving the Services from us.
To provide the Services to you. We need the Required Contact Information, Transactional Information, and Billing Information to: process orders (including payments) for our Services; provide the Services to you; provide access to secure areas of our websites; create and maintain your account and control access to it. Or to notify you about changes to our service.
To measure interest in our website and any of our advertisements, we need Information Collected via Automated Means to: measure interest in our websites and advertisements; develop our web pages and marketing plans; customise and improve the content you view when you visit our websites; suggest products and services that you may be interested in purchasing; personalise the online ads we present to you based on your prior web visits or ads viewed; and enable us to review develop and continually improve the Services and offers we provide. Collecting this information is not essential for the maintenance or existence of the legal relationship we may have with you at a certain point. If you wish to opt-out of interest-based advertising or other forms of “tracking” please refer to our Cookie Notice.
To enable third parties to provide services to us. We may need to provide your Required Contact Information to third parties so that they may carry out technical, logistical or other functions on our behalf. We also engage third-parties to provide us with reports about the usage and browsing patterns of the i-Synergy Hosting website. Such third parties track and analyse such information with respect to visitors to our website.
We may also use your Personal Information in other ways as more particularly described in our terms of service or other agreements between us / your company. Any Personal Information you provide when you sign up for the Services may be used by us as we describe in the applicable terms of service or agreements between us and as described in this Privacy Statement. To assist us with the uses described in this paragraph, the information that we or our service providers have collected from or about you (for example, through our websites, mobile-device applications, or our e-mail communications with you) may be combined with or enhanced by other information about you that we have obtained from you or from other sources, including from our service providers or business partners.
To protect our business, we use information we collect to prevent or detect fraud or abuses of the Services provided by i-Synergy Hosting, and to identify and protect our business from fraudulent transactions.
To manage our everyday business needs, such as to: administer and manage our business; train our employees; help promote compliance with our terms of service or any other agreements between us;
Allow you to apply for a job; carry out research and development; carry out other purposes that are disclosed to you and to which you consent; or to comply with the law.
If you purchase our Services via one of our online tools, we will use the information that you provide during the online signup process to establish your account. Information you submit through on-line chat, email, and web form is archived and may be tied to information that we collect about your web visits. Your telephone call or a web conference may be recorded for training purposes and we may enter information you provide via telephone, or other means of communication, into our systems and use it for the purposes described in this section.
In an effort to avoid sending unnecessary messages to our customers and to comply with applicable email marketing laws and regulations, we compare our list of prospects and customers to those email lists that we receive from other companies. Please note that the parties to whom we send your Personal Information may be located in another country. Some of the countries in which these parties are located may not have the same or substantially similar privacy laws as those applicable to your own jurisdiction. We promise that your Personal Information will only be transferred to third parties as permitted by applicable law.
We are committed to industry best practice when it comes to preventing loss, misuse, alteration, unauthorised access, or unlawful or unnecessary processing of the information we collect. For example, we:
Unfortunately we cannot guarantee that the technical, physical and organisational measures we take will prevent every security threat nor can we guarantee that your Collected Information will not be improperly accessed, used, altered or destroyed. We will notify you if we discover there has been a material breach of security, which resulted in an unauthorised disclosure of your Personal Information.
To help maintain the security of information you provide to i-Synergy Hosting or you store on our hosted systems, please follow these rules:
If you wish to update your data with us or remove it, you can make us aware of the request by emailing [email protected]
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in UK Companies Act 2006
We may disclose your personal information to third parties:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected]
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
According to law, personal data should not be kept for longer than is necessary. Customers are controllers of their data and are therefore primarily responsible for the deletion of personal data that is processed using the hosted system. i-Synergy Hosting only processes hosted data in accordance with the customer’s instructions.
If you have requested backup services from us, these are self deleted/over written every 14 days. Any backups in transit are encrypted.
This Privacy Statement only addresses the use and disclosure of Personal Information that’s collected by i-Synergy Hosting either on or offline. In the course of our interactions with you, we may provide you with links to third-party websites for your convenience and information. The privacy practices of those sites may differ from our own practices and are not controlled by us nor covered by this Privacy Statement. We do not make any representations about third party websites. We encourage you to review their privacy policies before submitting your personal data.
If you have questions or complaints about our privacy statement or practices, please contact us at [email protected]